nettown_backend/controllers/AgentEscalationController.php

<?php

namespace Controllers;

use Libs\Logger;
use Libs\Payload;
use Models\AgentsModel;
use Models\UserModel;
use Psr\Http\Message\ServerRequestInterface;

class AgentEscalationController
{
    private UserModel $userModel;
    private AgentsModel $agentsModel;

    public function __construct()
    {
        $this->userModel = new UserModel();
        $this->agentsModel = new AgentsModel();
    }

    public function __invoke(ServerRequestInterface $request)
    {
        $userId = (int) ($request->getAttribute('user_id') ?? 0);
        $body = json_decode((string) $request->getBody(), true) ?: [];
        $agentId = (int) ($body['id'] ?? 0);

        if ($userId <= 0) {
            return Payload::fail('Unauthorized: Missing authenticated user', [], 'E_VALIDATE', 401);
        }

        if ($agentId <= 0) {
            return Payload::fail('Missing or invalid id', [], 'E_VALIDATE', 400);
        }

        try {
            $companyId = $this->userModel->getCompanyIdByUserId($userId);
            if ($companyId === null) {
                return Payload::fail('User not found', [], 'E_NOT_FOUND', 404);
            }

            $agent = $this->agentsModel->toggleAgentEscalation($companyId, $agentId);
            if ($agent === null) {
                return Payload::fail('Agent not found', [], 'E_NOT_FOUND', 404);
            }

            return Payload::ok($agent);
        } catch (\Throwable $e) {
            Logger::error('Failed to update agent escalation', ['error' => $e->getMessage()]);
            return Payload::fail('Failed to update agent escalation', [], 'E_GENERIC', 500);
        }
    }
}